Frequently Asked Questions
Everything you need to know about your HomePlus experience.
What are your standard shipping times and costs?
We offer free standard shipping on all orders over $999. Smaller items typically arrive within 5-7 business days, while large furniture pieces requiring White Glove Delivery may take 2-4 weeks depending on your location.
Do you offer professional assembly services?
Yes, we provide White Glove Delivery and Assembly for an additional fee. This service includes bringing the furniture into your room of choice, full assembly, and removal of all packaging materials.
What is your return policy for furniture?
You can return most items within 30 days of delivery. The item must be in its original condition. Please note that a 15% restocking fee may apply, and return shipping costs are the responsibility of the customer.
Does HomePlus Furniture offer a warranty?
All our furniture comes with a standard 1-year manufacturer's warranty against defects in materials and workmanship. We also offer extended protection plans for accidental stains and damage at checkout.
Can I request fabric swatches before I buy?
Absolutely. We offer up to five complimentary fabric swatches so you can see and feel the material in your own home lighting before committing to a purchase. Contact our support team to order yours.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Affirm, allowing you to pay for your furniture in monthly installments.